Order Delivery Issues

If something didn't go as expected with your delivery — a delay, a missing item, or a wrong address — this page walks you through what to check first and how to reach us for a quick resolution.

1. Order Not Yet Delivered
2. "Delivered" but Not Received
3. Wrong or Missing Items
4. Damaged Package on Arrival
5. Incorrect Delivery Address
6. Failed Delivery Attempts
7. Contact Us

1Order Not Yet Delivered

Before reaching out, please check:

• Your order confirmation email for the expected processing and delivery window (most orders take 5–7 business days to process, plus transit time).
• The tracking link sent to you by email/SMS once your order was dispatched, for the latest courier status.

If your order is past the expected delivery window shown in your tracking details, contact us with your order number and we'll follow up with the courier on your behalf.

2Tracking Shows "Delivered" but I Haven't Received It

• Check with family members, neighbors, or your building's security/reception desk, as couriers sometimes hand over packages to someone else at the address.
• Look around your doorstep or delivery point, as some couriers leave packages without a signature.
• If you still can't locate it after checking, contact us within 48 hours of the "delivered" status so we can raise an investigation with the courier.

3Wrong or Missing Items

If your order arrives with an incorrect item, or something is missing from a multi-item order, contact us within 48 hours of delivery with:

• Your order number
• Photos of the item(s) received and the packing slip/invoice

We'll arrange to send the correct/missing item or process a refund for that portion of your order.

4Damaged Package on Arrival

If you've already accepted a damaged package, take photos of the outer packaging and the item itself, and contact us within 48 hours. See our Returns Policy for how damaged-item claims are resolved.

5Incorrect Delivery Address

If you entered an incorrect address at checkout, contact us immediately. We can update the address only if your order has not yet been dispatched. Once dispatched, address changes must go through the courier directly, where possible, and may incur additional charges or delays.

6Failed Delivery Attempts

If the courier is unable to deliver your order after multiple attempts (e.g., no one available at the address, incomplete address, or refused delivery), the package may be returned to us. In such cases, contact us to arrange re-delivery, which may involve an additional shipping charge.

Contact Us

For any delivery issue, reach out with your order number so we can help quickly:

Srishti Marketplace

No 10, Srinivasan Street, Anna Nagar, Tolegate,
Little Kanchipuram, Tamil Nadu 631501, India

Phone: +91 6384556104

Email: info@srishti.in