Flowers Return Policy
Last Updated: August 5, 2026Fresh flowers and garlands are natural, perishable products, and our return policy for them works differently from our other made-to-order products. This page explains how we handle quality issues, freshness concerns, and delivery problems for flower and garland orders.
1Why Flowers Are Handled Differently
2Freshness Guarantee
We source and prepare flowers and garlands as close to your delivery date as possible to ensure freshness on arrival. If your order arrives:
- Visibly wilted, damaged, or spoiled on delivery
- Significantly different from what was ordered
- Short in quantity from what was ordered
...you are eligible for a replacement or refund, subject to verification, provided it is reported promptly as outlined below.
3How to Report a Quality Issue
- Contact us within a few hours of delivery (same day) at info@srishti.in, since flower freshness changes quickly and delayed reports cannot be verified.
- Share clear photos of the flowers/garlands as received, ideally still in their original packaging.
- Our team will review your claim and respond with a resolution as quickly as possible, given the time-sensitive nature of fresh flowers.
4What Is Not Covered
- Natural wilting or freshness changes that occur after delivery due to storage conditions, heat, or delayed use on your end
- Change of mind after the order has been placed or processed
- Minor natural variations in flower color, size, or bloom, which are normal for fresh, farm-sourced flowers
- Issues reported after the same-day reporting window
5Refund Process
Approved refunds are processed to your original payment method via Razorpay. Where possible, we prefer to offer a prompt replacement for flower and garland issues, given how quickly a refund alone may not resolve a time-sensitive need (such as an order needed for a specific pooja or event date).
Contact Us
For any issue with a flowers or garlands order, please reach out as soon as possible:
Srishti Marketplace
No 10, Srinivasan Street, Anna Nagar, Tolegate,
Little Kanchipuram, Tamil Nadu 631501, India
Phone: +91 6384556104
Email: info@srishti.in
