Help & FAQs
Last Updated: August 5, 2026Find quick answers to the most common questions about ordering, shipping, payments, and returns at Srishti. Can't find what you're looking for? Reach out to us directly using the contact details at the bottom of this page.
1Orders & Payment
How do I place an order on Srishti?
Simply browse our catalog, add your chosen products to the cart, and proceed to checkout. Enter your shipping details and complete payment to confirm your order. You'll receive an order confirmation by email once it's placed.
What payment methods do you accept?
All payments are processed securely through Razorpay, which supports credit/debit cards, UPI, net banking, and popular wallets. We do not store your full card or banking details on our servers.
Can I cancel my order after placing it?
Yes, but only before your order has been dispatched for shipping. Since our products are made to order, we're unable to cancel an order once it has shipped. Contact us as soon as possible if you need to cancel.
Will I receive an invoice for my order?
Yes, an invoice is generated automatically and sent to your registered email address once your order is confirmed.
2Shipping & Delivery
How long will it take to receive my order?
Since most of our products are handcrafted and made to order, please allow 2–3 business days for your order to be prepared, followed by an additional 3–4 business days for delivery within India. Total time is typically around 5–7 business days from the date of order.
Do you ship internationally?
Yes, we ship to select international destinations. Availability, shipping cost, and delivery timelines depend on your specific delivery address and the product ordered, and will be shown to you at checkout.
Do you offer free shipping?
We do not currently offer free shipping on any orders — shipping charges are calculated based on your location and shown at checkout. If we run a free shipping promotion, it will be announced on our website or through our newsletter.
How can I track my order?
Once your order is dispatched, you'll receive tracking details via email or SMS with the courier partner assigned to your shipment. You can track delivery status directly with that courier.
Will I have to pay customs duties on international orders?
Possibly. International orders may be subject to customs duties or import taxes levied by your country's authorities. These charges are your responsibility and are separate from our shipping charges or product price.
3Returns & Refunds
Can I return or exchange a product?
Since our products are handcrafted and made to order, we do not accept returns or exchanges for change of mind. We do offer a replacement or refund if your item arrives damaged, defective, or significantly different from what you ordered.
My order arrived damaged. What should I do?
Please contact us within 48 hours of delivery at info@srishti.in with clear photos of the damaged product and its packaging. Our team will review and get back to you with a resolution. Please retain the original packaging until the issue is resolved, as it may be needed for the courier's damage claim process.
How long do refunds take?
Approved refunds are processed to your original payment method via Razorpay. Processing time depends on your bank or payment provider once the refund is initiated.
4Products & Craftsmanship
Are your products handmade?
Yes, most of our products are handcrafted by skilled artisans and made to order, which is why processing takes 2–3 business days before your order ships.
Will my product look exactly like the photo on the website?
Very close, but minor variations in color, size, or finish are natural in handcrafted items and are not considered defects. Lighting and screen settings can also cause slight color differences.
How should I care for my product after delivery?
Handcrafted metal and decorative items generally last longest when kept away from excess moisture and cleaned gently with a soft, dry cloth. Avoid harsh chemical cleaners, which can affect the finish.
5Account & Website
Do I need an account to place an order?
Creating an account lets you track orders and view order history more easily, though guest checkout may also be available depending on your visit.
How do I contact customer support?
You can reach us anytime by phone or email using the details below, and we'll get back to you as soon as possible.
Still Need Help?
Our team is happy to assist with any questions not covered here.
Srishti Marketplace
No 10, Srinivasan Street, Anna Nagar, Tolegate,
Little Kanchipuram, Tamil Nadu 631501, India
Phone: +91 6384556104
Email: info@srishti.in
