Returns Policy
Last Updated: August 5, 2026At Srishti, our products are handcrafted and made to order by skilled artisans. Because of this, we follow a limited returns policy focused on protecting you against damaged or defective items, rather than general change-of-mind returns.
1Returns Policy at a Glance
2Damaged or Defective Items
We take great care in packaging fragile items like brass, bronze, and idol statues. However, if your order arrives:
- Physically damaged or broken in transit
- Defective due to a manufacturing issue
- Significantly different from the product ordered (wrong item shipped)
...you are eligible to request a replacement or refund, subject to verification.
3How to Report an Issue
| Step 1 Contact us within 48 hours of delivery at info@srishti.in |
Step 2 Share clear photos of the damaged product and outer packaging |
Step 3 Our team reviews and responds with a resolution within a few business days |
Please retain the original packaging until the issue is resolved, as it may be required for the courier's damage claim process.
4Refund Process
- Approved refunds are processed to your original payment method via Razorpay.
- Refund processing times depend on your bank or payment provider, typically reflecting within a standard banking cycle after approval.
- Where a replacement is preferred over a refund and the item is back in stock, we will arrange a reshipment at no extra cost to you.
5Order Cancellations
- Orders can be cancelled only before they are dispatched for shipping. Contact us as soon as possible if you wish to cancel.
- Once an order has been dispatched, it cannot be cancelled, given the custom and made-to-order nature of our products.
6Non-Returnable Situations
We are unable to accept returns or offer refunds for:
- Change of mind after an order has been placed or dispatched
- Minor variations in color, size, or finish that are natural to handcrafted products
- Items damaged due to misuse or improper handling after delivery
- Requests made after the 48-hour reporting window from delivery
7International Orders
For orders shipped outside India, the same damaged/defective item process applies. Please note that any customs duties or import taxes already paid are non-refundable by us, as these are collected by your local customs authority, not Srishti.
Contact Us
For any return, refund, or order issue, reach out to our team:
Srishti Marketplace
No 10, Srinivasan Street, Anna Nagar, Tolegate,
Little Kanchipuram, Tamil Nadu 631501, India
Phone: +91 6384556104
Email: info@srishti.in
